Delivery Times
• Standard delivery: within 5 working days
• Express delivery: within 2 working days

Countries & Policy
• This policy applies to orders within the United Kingdom.
• For full details, please visit: https://vitellia.uk/pages/delivery-return

Returns & Exchanges
• We accept returns for both defective and non-defective products.
• We also welcome exchanges if you’d prefer to swap your item.

Product Condition & Return Window
• Only products in new condition are eligible for return or exchange.
• Returns or exchanges must be initiated within 14 days from the date of delivery.

Return Method & Fees
• Returns are to be sent by mail.
• The return shipping label is the customer’s responsibility.
• There are no restocking fees.

Refund Processing
• Once your return is received, refunds are processed within 3 days.

Thank you for choosing Vitellia. We’re here to help—if you have any questions or need further assistance, please don’t hesitate to contact our customer service team.